Privacy Policy

Effective Date: 3/12/2025
Last Updated: 3/12/2025

1. Introduction

Welcome to Blue Ribbon Septic LLC. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you use www.blueribbonseptic.com and our SMS messaging services.

By using our website and/or opting into SMS communications, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect various types of personal information, including:

A. Information You Provide Directly

Contact Information: Name, email, phone number, and mailing address (when submitting forms or contacting us).
Billing Information: Payment details, though we do not store credit card numbers.
SMS Enrollment Data: Mobile numbers and consent preferences for text messaging.
Account Registration Information: If applicable, when signing up for an account.
Survey and Contest Entries: If you participate in promotions, we collect relevant contact and demographic details.

B. Information Collected Automatically

Website Usage Data: IP address, browser type, device information, and website activity.
Cookies & Tracking Technologies: We use cookies to enhance user experience, analyze site traffic, and manage login sessions.

C. Information from Third Parties

Analytics Providers: We may collect non-personally identifiable data from Google Analytics or other tracking tools.
Third-Party Service Providers: If you use external payment processors or scheduling tools, some information may be shared between those services and us.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide services such as scheduling septic services, responding to inquiries, and processing payments.
To communicate with you about your appointments, service updates, and important notifications.
To send SMS messages for reminders, billing notifications, or promotional offers (if you have opted in).
To improve our website and services by analyzing user activity and feedback.
To comply with legal and regulatory requirements when necessary.

4. SMS Terms & Conditions

SMS Terms and Conditions

By opting in to receive SMS messages, you agree to the following:

Standard Message and Data Rates May Apply

Message frequency may vary.

- Purpose - Texting will be used to confirm and schedule appointments. It will also be used to help troubleshoot septic and grease trap systems.

- Opt-In - consent is obtained before sending messages. Subscribers will receive a confirmation message upon opting in -

"You have successfully subscribed to messages. Message frequency may vary. Message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe."

- Opt-Out - Reply STOP at any time to unsubscribe. You will receive a confirmation message -

"You have been unsubscribed from messages. Reply START to subscribe again."

- Help - Reply HELP for assistance. You will receive -

"For help, contact our support team. To opt out, reply STOP."

- Privacy - Your information is used only for the stated purposes. See our full Privacy Policy on our website.

More Information

For more infomation please visit the SMS Terms & Condtions page

‍5. How We Share Your Information

We do not sell personal information to third parties. However, we may share data under the following circumstances:

With service providers assisting in payment processing, SMS messaging, or website analytics.
With legal authorities when required by law, subpoena, or court order.
In the event of a business transfer, such as a merger, acquisition, or sale of assets.

Any third-party service provider receiving personal information is contractually obligated to protect it.

6. Security of Your Information

We implement strong security measures, including:
✅ Encryption for sensitive data (e.g., payment processing).
✅ Access controls to limit internal access to personal data.
✅ Secure servers where customer information is stored.

While we take these precautions, no internet transmission is 100% secure, and we encourage users to exercise caution when sharing information online.

7. Your Rights & Choices

You have the right to:
✅ Access, update, or correct your personal information.
✅ Request deletion of your data (subject to legal requirements).
✅ Opt out of SMS and email marketing.
✅ Disable cookies through your browser settings.

To exercise these rights, contact us at blueribbonseptic@gmail.com or call 916-676-6325.

8. Cookies & Tracking Technologies

We use cookies for:

Session management (keeping you logged in).
Website analytics (Google Analytics tracking for performance insights).
Marketing optimization (targeting relevant promotions based on site behavior).

You can adjust your cookie preferences in your browser settings.

9. Third-Party Links & External Websites

Our website may contain links to third-party sites. We are not responsible for the privacy policies or content of external websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we discover such data, we will delete it immediately.

11. Notification of Changes

We may update this Privacy Policy as needed. Any changes will be posted on this page with the updated effective date.

If changes significantly impact how we use your data, we will notify you via email or website announcement.

12. California Privacy Rights (CalOPPA Compliance)

Under the California Online Privacy Protection Act (CalOPPA):

Users can visit our site anonymously.
We will post a clear privacy policy link on our homepage.
Users will be notified of privacy policy changes via email or website updates.
Do Not Track Signals: We honor Do Not Track (DNT) browser settings and do not track users who opt out of data collection.

For California residents, you may request a disclosure of what personal data we collect and request deletion.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

📍 Blue Ribbon Septic LLC
🌐 Website: www.blueribbonseptic.com
📧 Email: blueribbonseptic@gmail.com
📞 Phone: 916-676-6325

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